7bet's Privacy Policy

This privacy policy applies to the 7bet platform. By creating an account, logging in, or using any service on 7bet, you are considered to have agreed to the terms set out in this policy. This policy should be read alongside the Terms and Conditions, as both documents together form the basis of the agreement between you and 7bet.

7bet believes that protecting every user's personal information is a fundamental right. The purpose of this policy is to clearly inform you about what data we collect, why we collect it, and how it is managed. If you have any questions, you are welcome to contact us directly.

2.1 Information You Provide Directly

We collect information that you provide directly when registering or managing your account on 7bet. This includes:

• Full name and date of birth (for age verification — the 21+ age restriction applies)
• Mobile number and email address
• Password
• National ID card or passport details (when required for KYC verification)
• Payment information: bKash, Nagad, Rocket, Upay, or bank account details

2.2 Automatically Collected Information

Some information is collected automatically when you access the 7bet platform:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of site visits
• Which pages were visited and which games were played
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

Detailed records of every deposit and withdrawal transaction are stored for security and accounting purposes. This includes amount, time, payment method, and transaction status.

7bet uses your information for the purposes described below:

1. Account management: To complete registration, verify identity, and maintain account security.
2. Service delivery: To provide gaming services, process bonuses, and deliver VIP benefits.
3. Financial transactions: To handle deposits, withdrawals, and payment verification.
4. Customer support: To provide assistance via live chat or email.
5. Fraud prevention: To detect and stop unusual activity.
6. Technical improvement: To analyse and improve platform performance.
7. Communications: To send important account-related messages and security alerts.

4.1 Encryption and Technical Protection

7bet uses SSL (Secure Socket Layer) technology to encrypt all data transmitted between your browser and our servers. Passwords are never stored in plain text — they are kept only through strong hashing algorithms. Financial information is protected in a separate security layer.

4.2 Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or dispute resolution requirements.

4.3 Access Controls

Only those who need access to data for their work may do so through defined procedures. All staff are required to comply with confidentiality policies.

7bet may share information with third parties in the following limited circumstances:

• Payment providers: Only the necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to complete transactions.
• Technology service providers: Trusted technology partners who assist in operating the platform and adhere to standards equivalent to this privacy policy.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud prevention agencies: With agencies investigating financial irregularities or cybercrime.

Your information is not disclosed to anyone for any purpose other than those listed above.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 7bet uses cookies for the following purposes:

• To maintain login sessions and ensure account security
• To remember your preferences and settings
• To analyse platform performance
• To display relevant information and offers

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work properly.

As a 7bet user, you have the following rights regarding your own information:

1. Right to access: You may request to know what information is stored in your account.
2. Right to correction: You may request correction of inaccurate or outdated information.
3. Right to deletion: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained for a set period due to legal obligations.
4. Right to restrict processing: In certain circumstances you may request that processing of your information be limited.
5. Right to object: You may object to marketing communications.

To exercise these rights, contact the 7bet customer support team. We provide assistance in Bengali and English via 24/7 live chat and email.

7bet strictly does not provide services to anyone under the age of 21. Age is verified at registration, and in cases of doubt, a request to show ID may be made. If an account is found to belong to a person under 21, it is immediately closed and the relevant information is disposed of appropriately.

We do not knowingly collect any information from minors. If you notice any irregularity in this regard, please contact us.

7bet reserves the right to amend this privacy policy when necessary. If any significant changes are made, you will be informed via your registered email or mobile number. The latest version will always be identified by the "Last Updated" date at the top of the page.

Continued use of the platform after a policy change will be considered acceptance of the updated policy. You can also find relevant questions and answers in the Frequently Asked Questions (FAQ) section to help you understand the changes.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the following:

• Live Chat: 24/7 direct support (in Bengali and English)
• Email: [email protected]

We generally try to respond to your request as quickly as possible. For privacy-related requests, additional information may be asked for identity verification.